Privacy Policy

Effective Date: 9/14/25

Dilks & Knopik, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Website (www.dilksknopik.com) or use our services, including SMS/text messaging communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and payment details when you engage our services.
SMS/Text Information: If you opt-in to receive text messages, we collect your phone number, consent status, and message interaction history.
Website Usage Data: IP address, browser type, pages visited, and other analytics through cookies or similar technologies.
Documents & Case Information: If you engage our services, we may collect supporting documents related to your case or transaction.

2. How We Use Your Information

We use your information to:

Provide services and process applications.
Communicate with you, including SMS/text messages if you have opted in.
Send service updates, reminders, or promotional offers (with your consent).
Improve our Website and services.
Comply with legal and regulatory requirements.

3. SMS/Text Messaging Compliance (10DLC / TCPA)

By providing your phone number, you consent to receive SMS/text messages from us.

Opt-In: You will only receive texts if you have expressly opted in.
Opt-Out: You may reply STOP at any time to unsubscribe.
Help: Reply HELP or contact us at [Insert Email/Phone] for assistance.
Message Frequency: Varies depending on services and updates.
Carrier Disclaimer: Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

We do not share your SMS consent or phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information only in these limited circumstances:

With trusted service providers who perform services on our behalf (e.g., Court, Attorneys, Subcontractors).
When required by law, subpoena, court order, or legal process.
To protect the rights, safety, or property of Dilks & Knopik, LLC, our clients, or others.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, update, or correct your information.
Request deletion of your information.
Withdraw consent for SMS communications.

To exercise these rights, please contact us at the details below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.